When we text you, what we send, and how to stop.

How you opt in

SMS messaging from Keil Electric is opt-in. You opt in either by checking one of the SMS consent boxes on a contact or quote form, or by texting one of our published numbers first (San Diego (619) 771-1114, Austin (888) 442-5345, and San Antonio (830) 214-8444). We never buy or rent phone lists, and we do not text numbers obtained any other way.

Our forms carry two separate consent checkboxes, both optional and unchecked by default. Neither is required to submit a request or to receive service:

• Non-marketing messages: appointment information, confirmations, and reminders.
• Marketing messages: special offers, discounts, and service updates.

Checking a box consents only to that category of messages, at the phone number you provided, under the terms on this page and in our Terms & Conditions. Consent to receive text messages is not a condition of purchase. Message frequency may vary, message and data rates may apply, text HELP for assistance, and reply STOP to opt out at any time.

What we send

If you checked the non-marketing box, we send messages about your service request:

• Appointment reminders the day before a scheduled visit.
• ETA updates on the day of a scheduled visit (when the crew is en route, when there is a delay).
• Follow-up scheduling for repairs, warranty visits, or quoted work that is on hold pending your decision.
• Replies to messages you send us about an active service request.

If you separately checked the marketing box, you may also receive occasional messages about special offers, discounts, and service updates. Marketing texts go only to people who checked that box; checking the non-marketing box alone never adds you to them.

Message frequency

Message frequency varies. Service messages follow your active service status: with an active project or recent quote, expect 1-3 messages around scheduling and visits; with no active work, expect none. Marketing messages, if you opted in, are occasional and never daily.

Message and data rates

Message and data rates may apply per your wireless carrier's plan. Keil Electric does not charge for SMS messages we send; any charges come from your carrier. If you are on a limited-data or pay-per-message plan, factor that in before opting in.

How to opt out

Reply STOP to any message we send. The opt-out is processed automatically and you will receive one message confirming it. After that you will not receive further SMS from us at that number unless you opt in again by texting us or checking a consent box on a future request.

Reply HELP to any message for assistance. You can also email service@keilelectric.com or call the local shop: San Diego (619) 771-1114, Austin (888) 442-5345, and San Antonio (830) 214-8444.

What we never do with your number

We do not sell, rent, share, or otherwise distribute your phone number to third parties. The only systems that touch your number are: the local Keil Electric shop's CRM, the carrier sending the SMS on our behalf, and (when you reply) our SMS-receiving inbox. No marketing partners, no affiliate networks, no lead-resellers.

Carriers and supported networks

SMS messages are delivered through major US carriers: AT&T, Verizon, T-Mobile, US Cellular, and most regional carriers. Carriers are not liable for delayed or undelivered messages. If you are not receiving expected messages from us, check that you have not opted out previously, that your number is correct on file, and that your carrier is not blocking short-code or long-code traffic.

Privacy

SMS-related data is handled per our Privacy Policy. Your phone number, message content, and opt-in status are stored as part of your customer file for the duration of any active or warrantied work, then purged on the same retention schedule as the rest of the customer file.

Contact us about SMS

Questions about messages you have received go to service@keilelectric.com or the local shop directly. Privacy requests go to privacy@keilelectric.com.